Cisco Secure Desktop Vault won't load on 32-bit Vista

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Nov 12th, 2009
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I have a customer with users connecting from their home 32-bit Vista OS to our ASA VPN concentrator set to force them to download and use the Vault. The initial posture assessment appears to work, but the Vault portion of CSD will not load. I had them verify it was not a connectivity issue by allowing them access as a "trusted" device not requiring the vault and I had them verify Java was functional by connecting to a test Citrix farm using the ICA java client. I had them download all available windows updates and hotfix KB935855 for Vista. I had them disable their firewall and Vista firewall. It still would not work. I had them clear their java, IE, and Mozilla cache. Still did not work. Any thoughts? BTW, I'm using the most recent verion of CSD, 3.4, available on CCO.



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