I have a customer who wants
1. his Prompts (Numbers like bank balance etc.) to be played in following three languages a. English b. Cantonese c. Putonghua. Are these languages supported natively and if not what will be the procedure to get this functionality from the system ?
2. Wants to integrate their Salesforce CRM sytem with their IPCC Enterprise (v7.5). I couldn't find any relevent docs on the cisco site that this can be done with IPCCE but there are docs which says that Salesforce CRM can be intergarted with IPCCX.
Any help on the above queries will be appreciated.