CVP supported languages

sunil.kum · ‎11-12-2009

Hello,

I have a customer who wants

1. his Prompts (Numbers like bank balance etc.) to be played in following three languages a. English b. Cantonese c. Putonghua. Are these languages supported natively and if not what will be the procedure to get this functionality from the system ?

2. Wants to integrate their Salesforce CRM sytem with their IPCC Enterprise (v7.5). I couldn't find any relevent docs on the cisco site that this can be done with IPCCE but there are docs which says that Salesforce CRM can be intergarted with IPCCX.

Any help on the above queries will be appreciated.

Thanks,

Sunil Kumar.

geoff · ‎11-13-2009

CVP obeys the VXML 2.0 standard and is language and locale agnostic.

For microapps, just set the ECC variable user.microapp.locale appropriately and store your prompts on the web server in the right location.

If you are using Say It Smart out of CVP VXML you have to set up the audio file set and define where it lives.

No "native support" - that doesn't mean anything in CVP. There are WAV files shipped with the product in English for 1.wav, 2.wav and so on, but it's nothing special.

You can support any language and any locale if you make the recordings. Simple.

SalesForce.com is integrated into UCCE through software from AMC Technologies.

Regards,

Geoff

sunil.kum · ‎11-13-2009

Hi Geoff,

Your feedback on the issue was really helpful.

Rgds,

Sunil Kr.