11-13-2009 08:29 AM - edited 03-14-2019 04:52 AM
Hi,
I've installed Cisco Unified CallConnector for Microsoft Dynamics CRM 4 on both side server and the agent machine. Every thing is OK when I seach an account from the Callconnector Client on the agent machine, but when I use CADLink.exe on the IPCC express workflow, it shows the message "No valid search String (see administrator)".
I tried to run CADlink.exe from the DOS prompt like this :
CADLink.exe 11/13/2009 cisco
I have the same error message :
"No valid search String (see administrator)"
Can you help me
Thanks
07-06-2010 02:19 AM
Hi,
I'm facing the same issue. Did you manage to find a solution for that?
I think that the parameter is not send to the Connector.
Thanks,
09-16-2010 10:19 AM
Kindly I'm finding the below error:
Error Launching Application
Action Name: DoRinging
Application: C:\Program
Error Message: The system cannot find the file specified
And when finishing the call:
The same error appear but with the Action Name: DoDropping
Although I have the following status:
1- The CAD is receiving the caller id for the received contact
2- I can search for this contact in the call connector client installed in the agent PC with the same received caller id and it get the customer information to me
So I'm expecting the CAD link should act as an intermediary between both
But it doesn't happen and the CAD inform that it can't launch the application that I have configured in the desktop admin
Although I have configured it as stated in the installation guide
Please help me in this issue
Thanks
09-16-2010 11:04 PM
Hi Haytham,
I'm assuming that you're using this guide to integrate CRM connector with UCCX:
What i can see from your error message is that the UCCX is tryting to call the CRM application, but it can't find the file, that's cause the link is not correct, you have to specify the full path that points to the CADLink.exe. You will find this in the guide above.
HTH.
09-18-2010 06:56 AM
Hi Mustapha,
Thanks a lot for your reply
Kindly I have followed the link and made all requirments as it mentioned
Only I need to inform you about these points if you find it normal for my problem:
1- I'm using CME with the UCCX
2- Only on the client machine, I have installed .net framework version 2 then I have installed the client after that
3- After the installation, I found an application file called CADLink and when double click it, it open a window like visual basic and nothing happen
4- I have copied the path to the Applications filed, as "C:\Program Files\Cisco Systems Inc\CCCClient\CADLink.exe" that it is the path to this CADLink application file
5- In my network: the agent PC can ping the IPCC server and the CRM server, But the IPCC server can't ping the CRM server that they are in a different network. Is this will affect the application to work ? I think when the call come in, the CAD display the caller ID, then the agent PC it self should pass it to the CRM client using the CADLink to search the CRM database, So I think it might not affect my CRM client
Thanks a lot for your help and awaiting for your feedback to have this issue solved
09-19-2010 12:06 PM
Dear All,
Kindly if some one has dealed with it before
Please check the below log
the first section is when a received call with ANI: 0181234567 , and it appear at the crm connector client as inbound: 0181234567
But told no search result
So now the CAD send the ANI to the call connector but it come with no search results
The second section is when searching manually with the mobile number 0181234567
The CRM page open automatically with the contact page detail
I have modified a lot in the page of the PNP but with no success at all
So please help me in letting the call connector open the contact page while receiving a call depending on the ANI
2010-09-19T18:31:32 C4CLIENT INFO-00000500 CADLink Received notification of new call: callId=71129600; ANI/DNIS=0181234567
2010-09-19T18:31:32 C4CLIENT INFO-00000401 Passing New Phone Lookup command to Lookup Plugin: pNum=0181234567; IsInbound=True
2010-09-19T18:31:32 CRMPLUGI INFO-0000a200 Received NewCall notification: WindowId=71129600; CallId=71129600
2010-09-19T18:31:32 CRMPLUGI INFO-0000a11a Processing Phone Number for Search: '0181234567'
2010-09-19T18:31:32 PNP INFO-0000a000 Processing phone number: phoneNumStr=0181234567
2010-09-19T18:31:32 PNP DBG-0000a001 Result of prefilter: 0181234567
2010-09-19T18:31:32 PNP DBG-0000a002 DigitsOnly: 0181234567
2010-09-19T18:31:32 PNP INFO-0000a008 PNPResults: DialTarget=Unknown; DialString=0181234567; CC=; AC=; EX=; ST=; EXT=; SN=;
2010-09-19T18:31:32 CRMPLUGI INFO-0000a11b ProcessPhoneNumber Returned 0 results
2010-09-19T18:31:45 C4CLIENT INFO-00000501 CADLink Received call status change: callId=71129600; Status=disconnected
2010-09-19T18:31:45 CRMPLUGI INFO-0000a202 Received Call Termination notification: CallId=71129600
2010-09-19T18:31:45 CRMPLUGI WARN-0000a116 No phone activity Guids were created for callId=71129600 has no phone activity guid - can't create note
2010-09-19T18:31:45 CRMPLUGI INFO-0000a202 Received Call Termination notification: CallId=71129600
2010-09-19T18:31:45 CRMPLUGI WARN-0000a114 Couldn't find active call with callId=71129600 to terminate - can't create note
2010-09-19T18:34:40 C4CLIENT INFO-00000405 Passing New Text Lookup command to Lookup Plugin: sText=%0181234567%
2010-09-19T18:34:40 CRMPLUGI INFO-0000a201 Received New Search notification: WindowId=1256719514; SearchText=%0181234567%
2010-09-19T18:34:40 CRMPLUGI INFO-0000a300 Starting CRM Search: searchText='%0181234567%'; isPhoneNum=False; extradigits=; bAllowCache=False
2010-09-19T18:34:40 CRMPLUGI INFO-0000a301 CRM Search produced 1 results
2010-09-19T18:34:40 CRMPLUGI DBG-0000a302 CRMSearchResult: DisplayName='mohamed nabil'; EntityName=account; ObjectType=Account; ObjectId=06a0c80e-98c1-df11-a345-002481e1fe22
2010-09-19T18:34:40 LUCOMMON ON-7fffffe4 Results: 1 match; bEnableClientIPPhonePush=False; EnableIPPhonePush=False
Thanks & Best Regards
09-24-2010 05:35 AM
Hi,
In the PNP (Phone Number Processor Configuration) there's a Pattern Recognizers on the right side, you should have some patterns there.
In the Search Formats below, this is what the CRM connecter try to search based on these formats, so i would suggest to use an internal extension first, don't try an outside call.
For example, use the "%{ext}%".
After you do this, you should test your pattern in the Pattern Testing area above the Search Formats, fill the extension and press Test, the result should should show you if the number you entered does match a pattern.
Regards,
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