I've been trying to get the Attendant Console working again since our upgrade to 7.1(3). I've stepped through the Features guide very carefully and read other accounts of problems here with the Console failing but have not been successful in getting it back up and running.
- I've configured the ac Application User with the appropriate permissions: Standard CTI Enabled, Standard CTI Allow Call Park Monitoring, and Standard CTI Allow Control of All Devices
- I've configured the Pilot Point
- I've restarted the AC, CTI Manager services
I still receive the error "Initialization of Call Control Failed" when logged into the console.