CUCM 7.1(3) - Attendant Console - Call Control Failed

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Nov 13th, 2009
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I've been trying to get the Attendant Console working again since our upgrade to 7.1(3). I've stepped through the Features guide very carefully and read other accounts of problems here with the Console failing but have not been successful in getting it back up and running.

- I've configured the ac Application User with the appropriate permissions: Standard CTI Enabled, Standard CTI Allow Call Park Monitoring, and Standard CTI Allow Control of All Devices

- I've configured the Pilot Point

- I've restarted the AC, CTI Manager services

I still receive the error "Initialization of Call Control Failed" when logged into the console.

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Pablo Roman Reinoso Fri, 11/13/2009 - 11:14
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Application User

user: ac password:12345

Standard CTI Enabled

Standard CTI Allow Call Park Monitoring

Standard CTI Allow Control of All Devices user

user: ACDeviceAuthenticationUser password:12345

Associate the phones that you want to use for Cisco Unified Communications Manager Attendant Console with this application user.

Then goes to Service Parameters, Select the service "Cisco Attendant Console Server" and check the paramenter name "Device Authentication Application Username" = ACDeviceAuthenticationUser



rcoote5902_2 Fri, 11/13/2009 - 11:55
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According to the Features guide, the ACDeviceAuthenticationUser is not a requirement, but an option to set security for the Console.

"If you want to enable device security for the Cisco Unified Communications Manager Attendant Console, for example, you want to use a subset of phones instead of all phones that the super provider feature supports, you must configure an application user, ACDeviceAuthenticationUser, as well as associate the attendant phones with this application user."

joneschw1 Fri, 11/13/2009 - 19:52
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Make sure there is not an intercom line associated with the receptionist phone. The line would be in the intercom partition. Even if there is an orphaned extension for the receptionist in the intercom partition that is not associated with the phone, it will not work. Delete it completely.

rcoote5902_2 Mon, 11/16/2009 - 09:38
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Well I ripped the ac user and the pilot point out and rebuilt them. Seems to be working now. No idea why it stopped.


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