Scenario Working Hours 8:00 AM to 4:00PM
During opening hours the call attendant should only be activated from 8:00 am to 10:00am (Peak Hours)however after 10:00am there should be no call attendant all calls should be go directly to the receptionist 4400.
When the opening greeting has finished (After 10am) I can forward the call to recetionist using closed greeeting fine however I still need to use the closed greeting after 4:00 pm. I need a closed greeting after 4:00PM
YOUR URGENT REPONSE IS HIGHLY APPRECIATED