Unity Connection 7 Call Attendant Scenario

Unanswered Question
Nov 14th, 2009
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Scenario Working Hours 8:00 AM to 4:00PM


During opening hours the call attendant should only be activated from 8:00 am to 10:00am (Peak Hours)however after 10:00am there should be no call attendant all calls should be go directly to the receptionist 4400.


Conclusion


When the opening greeting has finished (After 10am) I can forward the call to recetionist using closed greeeting fine however I still need to use the closed greeting after 4:00 pm. I need a closed greeting after 4:00PM


YOUR URGENT REPONSE IS HIGHLY APPRECIATED


Thanks guys


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jimihendrix1 Sat, 11/14/2009 - 08:15
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Hopes this makes more sense How I have described it here.


Actual Client Scenario Working Hours 8:00 AM to 4:00 PM


During opening hours the call attendant should only be activated from 8:00 am to 10:00 am (Call Peak Hours) however after 10:00am there should be no call attendant all calls should go directly to the receptionist(Peak hour finished). There must also be a closed greeting from 4:00 PM onwards.


Conclusion


When the configured opening greeting has finished (After 10am) I can forward the call to receptionist using the closed greeeting (make it blank / then after greeting setting send to receptionist mailbox) however I still need to use the closed greeting after 4:00 pm.


Now that the closed greeting is used to send directly to the receptionist. What should I do for companys closed hours greeting now.


YOUR URGENT REPONSE IS HIGHLY APPRECIATED


Thanks guys

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