How to set up Call Queuing

Unanswered Question
Nov 15th, 2009

Hi All, I have a couple of users in a line group that I would like to set them up some basic queuing. Is this possible? I have cisco Business edition 6.1.3.2000-1 with cisco unity connection Version 2.1.3ES23.1000-23.

thanks in advance,

Mike

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Hythim Ali El Hadad Mon, 11/16/2009 - 02:36

Hi Mike,

You can use the attendant console feature of the cucm 6 to make use of its call queueing feature

No need for the unity connection

Thanks

Jonathan Schulenberg Mon, 11/16/2009 - 11:51

The Attendant Console built into UC Manager is End of Life and will no longer function starting in 8.0, due out early next year.

Your options are to use a hunt group (native to UCM); or, another product such as Contact Center Express.

Paolo Bevilacqua Mon, 11/16/2009 - 13:04

But if I'm not wrong, CM hunt-groups do not do call queuing.

Another alternative is B-ACD/AA on the GW in H.323 or SIP mode. That is probably unsupported by cisco.

Hythim Ali El Hadad Tue, 11/17/2009 - 04:09

Hi,

Attendant console won't be available from version 7 fresh install

But if he upgrade he'll find it after the upgrade to 7

Also you can use the business edition of the attendant console after that

Also you can check the B/ACD solution advised above

Thanks

Jaime Valencia Wed, 12/23/2009 - 11:10

Yes, the AC guide as with any version.

Cisco Unified CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fsccmac.html

ALL CUCM documentation is here, you just need to look for it

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Bookmark the above and whenever you need documentation take some time to look in the link.

Or simply search CCO to find the doc.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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