How to set up Call Queuing

Unanswered Question
Nov 15th, 2009
User Badges:

Hi All, I have a couple of users in a line group that I would like to set them up some basic queuing. Is this possible? I have cisco Business edition 6.1.3.2000-1 with cisco unity connection Version 2.1.3ES23.1000-23.


thanks in advance,


Mike

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Hythim Ali El Hadad Mon, 11/16/2009 - 02:36
User Badges:
  • Silver, 250 points or more


Hi Mike,


You can use the attendant console feature of the cucm 6 to make use of its call queueing feature

No need for the unity connection


Thanks

Jonathan Schulenberg Mon, 11/16/2009 - 11:51
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The Attendant Console built into UC Manager is End of Life and will no longer function starting in 8.0, due out early next year.


Your options are to use a hunt group (native to UCM); or, another product such as Contact Center Express.

paolo bevilacqua Mon, 11/16/2009 - 13:04
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

But if I'm not wrong, CM hunt-groups do not do call queuing.


Another alternative is B-ACD/AA on the GW in H.323 or SIP mode. That is probably unsupported by cisco.



Hythim Ali El Hadad Tue, 11/17/2009 - 04:09
User Badges:
  • Silver, 250 points or more


Hi,


Attendant console won't be available from version 7 fresh install


But if he upgrade he'll find it after the upgrade to 7


Also you can use the business edition of the attendant console after that


Also you can check the B/ACD solution advised above




Thanks

acerda@magenta.cl Wed, 12/23/2009 - 10:26
User Badges:

Do you know if I can set up basic call queuing with Attendant console and CCM 4.2.3 ?

Regards

Andres

Jaime Valencia Wed, 12/23/2009 - 11:10
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

Yes, the AC guide as with any version.


Cisco Unified CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fsccmac.html


ALL CUCM documentation is here, you just need to look for it


http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Bookmark the above and whenever you need documentation take some time to look in the link.

Or simply search CCO to find the doc.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

Actions

This Discussion