The Attendant Console built into UC Manager is End of Life and will no longer function starting in 8.0, due out early next year.

Your options are to use a hunt group (native to UCM); or, another product such as Contact Center Express.

But if I'm not wrong, CM hunt-groups do not do call queuing.

Another alternative is B-ACD/AA on the GW in H.323 or SIP mode. That is probably unsupported by cisco.

Hi,

Attendant console won't be available from version 7 fresh install

But if he upgrade he'll find it after the upgrade to 7

Also you can use the business edition of the attendant console after that

Also you can check the B/ACD solution advised above

Thanks

Do you know if I can set up basic call queuing with Attendant console and CCM 4.2.3 ?

Regards

Andres

Yes, configure broadcast using the acclient.bat to achieve this.

HTH

java

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java

do you have a document for setting up this?

Thanks

A

Yes, the AC guide as with any version.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fsccmac.html

ALL CUCM documentation is here, you just need to look for it

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Bookmark the above and whenever you need documentation take some time to look in the link.

Or simply search CCO to find the doc.

HTH

java

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