11-16-2009 02:50 PM - edited 03-19-2019 12:00 AM
Can someone explain the process the end users executes to access their own voicemails when outside of the office?
Thank you, Paul
11-16-2009 02:52 PM
Paul,
A common way this is done is give users a # that hits something like a CTI route point that is always set to CFA to Unity, they'll be presented with the ability to enter their ID and PIN and login.
Hope that helps,
Brad
11-17-2009 08:05 AM
bmagnani, can you show me an example of the command to do this? Thank you, Paul
11-16-2009 03:56 PM
If they have a DID number, where they can call their phone, or actually nay phone that will go to a unity mailbox, they can hit * while the greeting is playing, and they will be prompted to enter their extension and pin. They will then be able to access their messages. This is assuming a pretty standard configuration of Unity.
11-17-2009 07:24 AM
To make things simpler for users you can set their cellphone number as an alternate extension. Unity will then recognise the caller and prompt them for their PIN before giving access.
If you do not do this then when Unity answers the user has to press * then enter their extension and PIN.
11-17-2009 08:03 AM
Jamesha, thank you. can you show me an example of the commands to set the cell phone number? Paul
11-17-2009 08:26 AM
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