I have two question and I hope someone can help me
1. When I call DN and the prime line is in use, the ring out tone (of my prime line) to be different for the second line (called DN). Now I have same ring out tone for all calls I made. How to accomplish this?
2. When the phone is in the Ring In State a can't add End Call in the Softkey Template. Is there any way to bypass this?
We have CUCM 6.1.3