SPA400 do not detect french CallerID

Unanswered Question


I am using a SPA400 on France Telecom PSTN line.

But it gets only from ~ each second incoming call the CID.

Before I used a SPA3102 without any problem.

I tried to use the same values of the SPA3102 in the SPA400.

But in the SPA400 I do not have the same values, which I need to setup correctly the CID detection.

Here the values which works fine with a  SPA3102 in France :

"Ring1  Cadence" : 2.25(.25/2);60(2/3.5)
"Ring Waveform" : Sinusoid
"Ring Frequency" : 50
"Ring Voltage" : 70
"FXS Port Impedance" :  270+750||150nF
"Caller ID Method" : Bellcore
"Caller ID FSK Standard" : bell  202.

In the SPA400 I changed only the
"Impedance:" 270+750||150nF

How can I configure the SPA400 correctly with the values for France ?

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Alberto Montilla Sat, 11/21/2009 - 08:32
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Dear sir;

Two questions. Did you use the SPA9000 setup wizard to configure it and the latest beta SPA400 firmware These two should solve your issue.


Alberto Montilla Mon, 11/23/2009 - 09:59
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I see, please set the following on the SPA400. Will make sure you receive the BETA firmware.




Hi Alberto,

I did not receive the FW nor an explication how to setup the SPA400 with these values.

Please send me the FW and the howto.

BTW In the meantime I found a very detailed document which explain the function of french caller ID at France Telecom and how to setup theSPA3102 FXO port to get it work correctly. Maybe this will help you.Its only in french.



Dear Alberto,

Attached the backup of a SPA3102.

This device is quit (not perfect) working good.

I configured it based on the document which I forwarded you in my last mail.

Compared to the SPA400, the SP3102 has more choices/values to configure the device more exactly.

Maybe this will help you, too.


Alberto Montilla Tue, 12/01/2009 - 07:42
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Dear Sir;

Sorry for the delay. Firmware is attached. Please note this firmware is beta.

And yes, you need to access web UI (username is Admin, pwd empty) to configure the parameters.


Dear Montilla,

Sorry for the late reply.

The new fw works better.

On french PSTN lines, we can get CallerID name and number.

When I connect a Siemens Gigaset C455 (PSTN) to a France Telecom PSTN line and there is an incoming call, it shows me i.e.

     "John Doe"


     (BTW, the name was NOT stored in the phonebook of the phone)

But when I connect the SPA400, I will only get the number and not the name.

How can I get both CID informations ?



Alberto Montilla Mon, 01/04/2010 - 03:35
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Dear Sir;

Could you please send us network traces and syslog information for the SPA400 on this case? I would need to escalate it on the support chain.


Dear Alberto,

Its very easy to duplicate/check :

Just take a SPA9000 and connect to one of the FXS ports the SPA400 FXO port.

When I connect my Siemens C455 (french version) to the FXS port of the SPA9000 and call them internally from one of SPA9xx phones connected to the SPA9000, the Siemens C455 shows me name and number of the internal caller.

But with the SPA400 will show only the number and NOT the name.


apostolisss Sun, 01/24/2010 - 08:55
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Dear Sir,

Im having an issue with caller ID in Greece

I've tested the beta firmware

but i still get anonymous caller at SPA962

I also used the settings in "spa400 localization configuration"

(2 spa400 + trixbox)

(6 PSTN + 1 GSM)

apostolisss Mon, 01/25/2010 - 03:00
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Thank you my friend

i'll give it a try and i will let you know if it works

i've tested over 10 different configurations without results

apostolisss Tue, 03/09/2010 - 09:29
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After a lot of days and testing different settings

I still can’t get CID working (SPA400)

The only setting that seemed to do something was

changing “Caller ID/CP Tone Method” to European (FSK)

it was displaying our lines number instead of anonymous caller

but then I get delay on first ring (line rings 4-5 times before it gets to the phones)

as I read Hellenic Telecommunications Organization (OTE) uses FSK for CID

Alberto Montilla Wed, 03/17/2010 - 15:55
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Dear Sir;

Thanks for the highlight, will get the team to double check the values.


nmerian Tue, 09/07/2010 - 09:53
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Does anyone can Solve the problem for french caller ID ???

configuration : SPA400 - SPA9000 - SPA962...


nmerian Thu, 09/09/2010 - 12:07
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Dear Mr Montilla,

Thank you for your answer, but of couse, before ask you, I try the firmware, But I can't find the configuration "ETSI -FSK", there is "ETSI-DTMF" or "European (FSK)" (see file "Caller ID-CP Tone Methode List.jpg)

I join you my Voice parameter... If it's correct, is it possible than the problem come from the SPA9000 or the ip-phone (like SPA62 ?) ?


Nicolas MERIAN

Alberto Montilla Fri, 09/10/2010 - 10:26
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Dear Sir;

Please use European (FSK). Submit and reboot the unit.


nmerian Wed, 09/15/2010 - 12:26
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Mr Montilla,

Of course I already try with the "EuropeanFSK"... And It doesn't wwork.

How can I check if :

1. the SPA400 correctly receive the CallerID from FranceTelecom ?

2. the SPA9000 correctly receive the CallerID from the SPA400 ?

3. The SPA962 correclty receive the CallerID from the SPA9000 ?

Maybe the SPA400 is correctly configure, but the SPA9000 and/or the SPA962 aren't...


Nicolas MERIAN

News : Apparently the SPA900 doesn't receive the CallerID from the SPA400 (see attachement : SPA9000 PBX Statuts during an incoming call)

Ce message a été modifié par: nmerian le 17 Septembre 2010

News 2 : I also send you the syslog of the SPA400 during an incoming call : Telephony, SIP and DSP, all information...

nmerian Sat, 10/30/2010 - 12:50
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Mister Montilla ??

Can you check my configuration and tell me why it doesn't work please ??


Nicolas MERIAN


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