We have an issue with the install of Verint call recorder. We have CUCM 7 and setup DMS on te required phones, created CTI route point (ext4355) and created JTAPI user as described by Verint guide.
The recording works from the recorded phone to external calls and from a non recorded phone to recorded phone without a problem. The issue is from a recorded phone to internal non recorded phone. Verint is saying they don't see CTI on those calls. Any ideas?