Cisco CRA/IVR call redirect problem

Unanswered Question
Nov 19th, 2009

Hi,

We have CISCO CCM 4.X with IVR 3.X. We are facing issue with IVR redirection of extension.
When we are dialing number call is going on AA.aef after that asking for extesion.We are pressing the extension also except start with 66XX extesion all well.But when we are dialing particular extension 66XX it's redirect to some different extension / wrong number.


We have checked MIVR Logs we are getting below error :-


14852724: Nov 19 19:15:01.453 IST %MIVR-SS_TEL-7-UNK:CallID:46395 MediaId:8028/3 Task:35000804544 Digit received: 6
14852725: Nov 19 19:15:01.765 IST %MIVR-SS_TEL-7-UNK:CallID:46395 MediaId:8028/3 Task:35000804544 Digit received: 6
14852726: Nov 19 19:15:01.984 IST %MIVR-SS_TEL-7-UNK:CallID:46395 MediaId:8028/3 Task:35000804544 Digit received: 2
14852727: Nov 19 19:15:02.656 IST %MIVR-SS_TEL-7-UNK:CallID:46395 MediaId:8028/3 Task:35000804544 Digit received: #
14852728: Nov 19 19:15:02.656 IST %MIVR-ENG-7-UNK:Execute step of Task 35000804547 : Create Generated Prompt( telephone.number type, store in prompt )
14852729: Nov 19 19:15:02.656 IST %MIVR-ENG-7-UNK:Execute step of Task 35000804547 : /* Localize based on Language ... */
14852730: Nov 19 19:15:02.656 IST %MIVR-ENG-7-UNK:Execute step of Task 35000804547 : Create Language Prompt (output prompt: prompt)
14852731: Nov 19 19:15:02.656 IST %MIVR-ENG-7-UNK:Execute step of Task 35000804547 : Implicit Confirmation (contact: --Triggering Contact--)
14852732: Nov 19 19:15:07.937 IST %MIVR-ENG-7-UNK:Execute step of Task 35000804547 : Call Redirect (contact: --Triggering Contact--, extension: extnXfer)
14852733: Nov 19 19:15:07.937 IST %MIVR-SS_TEL-7-UNK:CallID:46395 MediaId:8028/3 Task:35000804544, Redirecting to: 662, Unconditional: false,


Which receiving wrong digts.Anyone faced similar issue.Need urgent help on that.


Your advice will be greatly appreciate.Thanks.

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