Extension Mobility Problem on CME

Answered Question
Nov 20th, 2009

Hey all,

I'm configuring EM on CME. I followed the instruction on this page:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemobl.html

But the phone's service menu doesn't show any services. I wonder if I missed anything? Hereunder is my related config:

voice logout-profile 1
pin 1234
user sara password 12345
number 3231 type normal
!
voice user-profile 1
pin 1234
user saraem password 12345
number 3231 type normal
!
ip http server
!telephony-service
em keep-history
em logout 17:0  18:0

url authentication http://172.22.1.11/CCMCIP/authenticate.asp

!

ephone  1
device-security-mode none
mac-address 0023.EB51.F90A

type 7962
logout-profile 1

Thanks

I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 7 years 2 weeks ago

Modify your URL under telephony service to show a Service Name and the corresponding password:

url authentication http://172.22.1.11/CCMCIP/authenticate.asp mobility cisco

Restart the phones.

Marcos

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boub91 Sun, 11/03/2013 - 13:22

Hi,

I have configured EM for CME version 9.5 with the same url but when I press the service button I have not EM service.

This is the configuration :

telephony-service
url authentication http://130.146.106.2/CCMCIP/authenticate.asp mobility cisco
service phone webAccess 0
authentication credential mobility cisco
em keep-history
em logout 12:00 19:00
exit


voice logout-profile 1
user 1001 password 12345
number 1001 type normal
pin 12345

ephone-dn  1  octo-line
number 1001 no-reg primary

ephone  1
mac-address 001D.A21A.3421
type 7961
logout-profile 1


ephone-dn  2  octo-line
number 230433600 no-reg primary

voice user-profile 2
user cisco password 12345
number 230433600 type normal
pin 12345

Thank you

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