Hi I am running CUCM 6.1 and Unity 5.0. I'm trying to figure out how to record phone calls within a certain department. I basically have two overall questions. I have a 7936 conf phone, in which I wanted to use the "LivRec" softkey button to record calls. I am unable however, to find that softkey and I have gone thru each template and various call states. Can someone please tell me where I can find this softkey?
My next thought was to use Unity's capabilities to acheive my goal. The documentation I have looks easy, but it seems to be a high overview based on CCM 4.x My question is what do I need to do in order to set up a Route Point as its called in the ciscountity tools document that I'm looking at? Does that mean in CUCM 6.x to set up Hunt Pilots, Hunt List, and Line Groups? If I could just get a kind of high level overview, or if there are any other solutions which will allow me to have certain calls recorded that anyone knows of.
The same basic concepts apply although this document references older versions of Unity/CCM. To create a route point, go to Device > CTI Route Point > Add New in CUCM admin.
Hope this helps.