Hum 1.1 does not collect information CPU router 7507VXR/RSP4

Answered Question
Nov 20th, 2009
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Hello everyone, HUM has not been possible to  extract information from computer's CPU. I have not found more information on the cisco.com  website or anywhere.


According to official papers only need the mibs  CISCO-PROCESS AND ENTITY.


Please  your help and comments.


Regards,

Guilliano Palavecino Rojas  

Enginner Support Communications

Adexus S.A

Correct Answer by Joe Clarke about 7 years 7 months ago

Exactly how are you defining your poller in HUM?  What version of IOS is the 7507 running?

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Correct Answer
Joe Clarke Fri, 11/20/2009 - 12:37
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Exactly how are you defining your poller in HUM?  What version of IOS is the 7507 running?

g.palavecino Mon, 11/23/2009 - 05:17
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First of all, correct that the model of router is 7507/RSP4 (x2) with IOS 12.2 (14) S19.
The way of configuring the poller,

- HUM
- Poller and template management
- Poller management
            
- Create
            
- Device selector (rete1, rete2)
            
- Poller detail
                     
-name: cpu_test_7507
                     
-polling interval: 5 min

- Templates
                     
-cpu utilization
            
- Selected templates
                     
-cpu utilization
NEXT

Available instances = 0

Also, selecting "poll all instances" I have available two instances, but at the end of the poller does not collect data.

Joe Clarke Mon, 11/23/2009 - 07:55
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Okay, I think you're seeing my bug CSCtb68766. post the output of SNMP Walks for the following objects:


1.3.6.1.4.1.9.9.109.1.1.1.1.8
1.3.6.1.4.1.9.9.109.1.1.1.1.5
Joe Clarke Tue, 11/24/2009 - 08:51
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This looks good.  You're not seeing my bug.  Start a sniffer trace filtering on all SNMP traffic to this 7507, then try recreating your poller.  When it fails, post the sniffer trace file.

Joe Clarke Thu, 11/26/2009 - 10:17
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I need to see the binary sniffer file so I can inspect all fields in each packet.

Joe Clarke Thu, 11/26/2009 - 11:31
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Since the 7500 doesn't support the ENTITY-MIB, it is possible the multiple CPUs are triggering a bug in HUM.  Each CPU has the same physical index of 0 (which is fine based on the MIB definition).  However, HUM tries to map the physical ID to a textual description of the CPU.  Unfortunately, I do not have a 7500 with which I can test this.  All of my single-CPU devices which have 0 CPU physical indexes work fine.


Post the upm_process.log after reproducing this problem.  It may be possible to spot the problem, but you need to open a TAC service request so that this can be analyzed in the lab.

g.palavecino Thu, 11/26/2009 - 12:05
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ok, thank you very much. I will escalate the issue with the TAC and notice them.

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