CUE - voice mail system - make forward by extensiondefault over forward by name

Answered Question
Nov 20th, 2009
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I have a client that leverages the voice mail forwarding feature significantly within the CUE voice mail system. The standard forwardign otpion is to forward a message by name. If the user presses ## they can toggle the forward by option to extension.


Is their anyway to make forward by extension the system wide default option instead of name?

Correct Answer by Marcos Hernandez about 7 years 5 months ago

Oh I see. In that case, that can be accomplished with the 'voicemail conversation address-by' command.  See:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/administration/guide/voicemail/3VMpara.html#wp1012461


Let me know how it goes.


Marcos

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MICHAEL JOHNSON Fri, 11/20/2009 - 16:14
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This is not an auto attend script but instead behavior within the CUE voice mail application. When listening to a voice mail message, one of the options is to forward the voice mail to another CUE user. The default behavior is to forward by name not extension. The customer wants forward by extension as the default. It is a reach, but understandable that client would want that way. Attorney's need quick and easy.


Thank you. I have some reading to do.

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