API for managing agents in UCCX

vladimirbanker_2 · ‎11-22-2009

Hi!

Is exist any API for add/remove agents at UCCX ?

For change skills assigned?

Thanks

Rajiv Lal · ‎11-27-2009

Hi ,

AFAIK the agents can be added or deleted from the call manager and that has to be done by the admin.

Regarding changing the teams and skills of an agent that can be achieved from the appadmin page in UCCX by the supervisor.

Lets say you have a user with supervisor rights in UCCX and not the admin rights.

Login to appdmin page using admin credentials and now under system-->System parameters -->Under Application Parameters look for Supervisor Access and there you can set it to "access to all teams".

Now log off from appadmin and login to appadmin with supervisor credentials and under rmcm you can see teams and skills and can change the teams skills assigned to an agent.

You will not be able add or delete any thing in appadmin when logged on with supervisor credentials.

I hope the above steps helps you.

Regards

Rajiv

vladimirbanker_2 · ‎11-28-2009

Hi!

Tnx for the answer.We need functionality of changing skills/teams via API. Customer would like, that this will be done from WFM application automatically.May be exist some type API for changing UCCX repository?

Thanks