Remote Monitoring in IPCC 5

Unanswered Question
Nov 22nd, 2009

Dear All,

We have IPCCX 5.0 with premium license. The issue which I am facing is of Remote Monitoring. I am unable to monitor the logged in agents.I authenticate using the remote user id. As soon as i press the extn of the agent to be monitored i get a promt saying agent not logged,even though the agent is logged. It has been working fine for some time, but currently it is playing the same prompt. I have checked the configuration and restarted the the server.

Any comment would be highly appreciated.



I have this problem too.
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Tanner Ezell Mon, 11/23/2009 - 21:05

Sounds like you are using a script, can you provide it for us to look over?

Does the monitoring work when using the CSD software?


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