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Remote Monitoring in IPCC 5

vinayjaiswal
Level 3
Level 3

‎11-22-2009 10:47 PM - edited ‎03-14-2019 04:53 AM

Dear All,

We have IPCCX 5.0 with premium license. The issue which I am facing is of Remote Monitoring. I am unable to monitor the logged in agents.I authenticate using the remote user id. As soon as i press the extn of the agent to be monitored i get a promt saying agent not logged,even though the agent is logged. It has been working fine for some time, but currently it is playing the same prompt. I have checked the configuration and restarted the the server.

Any comment would be highly appreciated.

Thanks,

Vinay

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Tanner Ezell
Level 4
Level 4

‎11-23-2009 09:05 PM

Sounds like you are using a script, can you provide it for us to look over?

Does the monitoring work when using the CSD software?

Tanner Ezell www.ctilogic.com
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vinayjaiswal
Level 3
Level 3
In response to Tanner Ezell

‎11-24-2009 05:17 AM

Hi Thanks for replying. We are using the default script. Please find attached the same.

36079-rmon.aef.zip
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