LMS 3.2 - RME 4.3.1 Inventory Collection never stops (Job Result = pending)

Answered Question
Nov 23rd, 2009
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Hello all,


with our LMS-System running on Solaris 10 we have the following problem:


- Inventory Collection never stops after starting

- This can be seen with all devices or 1 device selected

- Config-Mgmt is working

- After re-init of RME-DB the problem persists


In Logfile (IC_Server.log) no problems are shown.

In Job-Logfile only the collection request is shown.


Any help is appreciated


Thanks for your feedback


Lothar

Correct Answer by Joe Clarke about 7 years 7 months ago

The original bug was CSCta26477.  My patch for that bug was good, but the code that made it into RME 4.3 was bad.  Therefore, I had to file

CSCtb16925.  The fix for that bug will solve all issues with NumberFormatExceptions seen during inventory collection.

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Joe Clarke Mon, 11/23/2009 - 07:49
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When this happens, before restarting anything, get the PID of ICServer using the pdshow command.  Then run:


kill -QUIT PID


Then post the daemons.log.

lo.mueller Mon, 11/23/2009 - 23:53
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Hello Joe,


please find attached the daemons.log-file after performing QUIT-Signal to ICServer.


Scheduled Inventory Collection runs for about 5 hours resulting in all devices

in status not attemped


Thanks for your support


Lothar

Joe Clarke Tue, 11/24/2009 - 08:49
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This looks healthy.  I don't see anything stuck in ICServer.  Repeat the same process for the PID of the running inventory collection job.  It could be that ICServer finishes, but the job VM doesn't know about it.

lo.mueller Wed, 11/25/2009 - 01:02
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Hi Joe,


with further troubleshooting this problem I discoverd the following.


- Having problems with inventoring certain Cat4000 we requested patch for Bug-ID CSCtb16925 (LibInventory.zip-File).

- Replacing this file with the old one or installing the newest IDU for RME the problem was solved.


It seems that the LibInventory.zip file given with Bug-ID CSCtb16925 is somewhat buggy (maybe in context with device-number) greater

than 1000.


Thanks for your support.


Lothar

Correct Answer
Joe Clarke Wed, 11/25/2009 - 10:01
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The original bug was CSCta26477.  My patch for that bug was good, but the code that made it into RME 4.3 was bad.  Therefore, I had to file

CSCtb16925.  The fix for that bug will solve all issues with NumberFormatExceptions seen during inventory collection.

lo.mueller Wed, 11/25/2009 - 22:23
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Hi Joe,


thanks for the update.


I now updated RME with the newest Device IDU (good to see this package again) and the problem

seems to be solved.


Do you know if these IDUs will be put on FTP (ftp-sj.cisco.com), as they are acutally not available?


Many thanks and all the best


Lothar

Joe Clarke Wed, 11/25/2009 - 22:27
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To my knowledge, publishing only happens to the Cisco.com Software Center, and to the database which LMS uses to know about new updates.  I'm not sure if they are continuing to do the FTP sync under the new Cisco.com Software Center layout.

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