Revert on Transferred Calls?

Answered Question
Nov 23rd, 2009

Can a call transferred to a no-answer extension revert back to the transferring party (similar to hold or park revert, but not for direct-dialed calls to the extension)?

Correct Answer by Jaime Valencia about 7 years 3 months ago

I'll assume this is CUCM 7.X as you do not mention what you use.

No, only the CUDAC product have transfer reverse capabilities

Transfer Reversion (Call Recall)
This allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.

Cisco Unified Department Attendant Console

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Mon, 11/23/2009 - 09:12

I'll assume this is CUCM 7.X as you do not mention what you use.

No, only the CUDAC product have transfer reverse capabilities

Transfer Reversion (Call Recall)
This allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.

Cisco Unified Department Attendant Console

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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