Available/Unavailable for multiple Queues on CCX5

Unanswered Question
Nov 23rd, 2009


We have agents who take calls for multiple Queues and need to be able to make themselves available/unavailable on different days. At present they do this through multiple logins (one for each queue-not ideal). Any suggestions? Dont want to depend on Supervisor to maintain.



I have this problem too.
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Jonathan Schulenberg Mon, 11/23/2009 - 09:49

The product is currently designed to require administrator or supervisor intervention through /appadmin skill level assignments to do this. You can submit a Product Enhacement Request, or attach yourself to an existing one if already requested, through your Cisco AM.


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