Assistance to understand - %HA-3-SYNC_ERROR: CCB Playback error. 7513Z.

Answered Question
Nov 23rd, 2009

I need help to undestand this error message - %HA-3-SYNC_ERROR: CCB Playback error, I didn't find any documentation about it. This error occur when we tried synchronize the second RSP8 (Standby). Cisco 7513Z.

Thanks.

I have this problem too.
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Correct Answer by Giuseppe Larosa about 7 years 1 month ago

Hello Erick,

clearly it is a SW bug of the new IOS image.

Thanks for having provided feedback, this can help other people that may have the same problem in the future

Hope to help

Giuseppe

Correct Answer by Giuseppe Larosa about 7 years 1 month ago

Hello Erick,

the technotes for C7500 are here:

http://www.cisco.com/en/US/products/hw/routers/ps359/prod_tech_notes_list.html

you have an issue with redundancy feature (HA), an error in trying  to synchronize configurations between the two RSP.

is there any non VIP module some old linecard and you are trying to use SSO?

I would remove all old non VIP linecards as a first step (if any)

Hope to  help

Giuseppe

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Correct Answer
Giuseppe Larosa Mon, 11/23/2009 - 14:43

Hello Erick,

the technotes for C7500 are here:

http://www.cisco.com/en/US/products/hw/routers/ps359/prod_tech_notes_list.html

you have an issue with redundancy feature (HA), an error in trying  to synchronize configurations between the two RSP.

is there any non VIP module some old linecard and you are trying to use SSO?

I would remove all old non VIP linecards as a first step (if any)

Hope to  help

Giuseppe

Erick Vaiano de... Mon, 11/23/2009 - 15:09

I'll read the technotes. Thanks.

We use VIP4-80, VIP6-80 and GEIP, and the mode is SSO. This problem happened after we tried upgrade the IOS, we change the variables, and the boot from both supervisors, but the RSP went into standby cold, and the supervisor rebooted and showed this error message.

Thanks.

Giuseppe Larosa Mon, 11/23/2009 - 23:24

Hello Erick,

what is the target IOS = new IOS and the old one?

There is a possibility that there is a SW bug issue with new IOS image

have you tried to reboot the standby supervisor?

Hope to help

Giuseppe

Erick Vaiano de... Wed, 11/25/2009 - 13:47

Sorry for the delay...

New = rsp-pv-mz.122-18.S13

Old = rsp-pv-mz.120-28.S6

We tried to reboot the standby supervisor more or less 5 times, but don't resolved, only when we did the downgrade and reloaded the entire box, the problem stooped.

Thanks.

Correct Answer
Giuseppe Larosa Thu, 11/26/2009 - 13:28

Hello Erick,

clearly it is a SW bug of the new IOS image.

Thanks for having provided feedback, this can help other people that may have the same problem in the future

Hope to help

Giuseppe

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