I have a CUCMBE 7.1.2.
I have a number of DN's that I am able to do a forward all to any system handler I wish in Unity Connection. Why then would I need to create a CTI route point? it seems redundant. Can anyone explain?
You can certainly use a dummy phone and configure a DN to forward to Unity. Some people prefer to create CTI route points because it does not require the creation of a dummy phone. Makes the configuration a little more clean. Also makes record keeping more accurate as when you search for phones, you don't see records that are not actually phones.
Hope this helps.