I know it is possible in UCCE to retrieve SQL data to use in ICM routing, but is there a way to store ICM data into an SQL database in order that other applications can retrieve that data?
Here's what we're trying to accomplish. We would like an ICM script to collect data from a caller using the IVR to actually collect the data then have ICM store that into temporary variables. We would then like ICM to store those temp vars into an SQL database so that another app can look at that table for that data and populate it's screens.
Is this possible?
We are running UCCE 7.1(5) with CRS (IVR) 4.0(5)
We have IVR scripts to collect the data and ICM scripts to store this collected data into ICM variables, but now I need to know how to store them into an SQL table.
Any help with this will greatly be appreciated.