Can't upgrade CUCM and CUC 7.0 to 7.1 on VMware

Unanswered Question
Nov 23rd, 2009

Hello,

got CUCM 7.0(2) and CUC 7.0(2) running on two VMs. I can't upgrade either of them to any 7.1 version. I get the same error message everytime:

Error encountered: errors.upgrade.system

Has anyone run into this? Has anyone successfully upgraded 7.0 to 7.1 on VMware? My virtual disk is 250GB (thin), 2GB of RAM, 2 vCPUs.

Here's the last lines in the log. I marked the line, that I believe is the cause.

11/23/2009 10:03:11 Serverpak|In runtime of supported args [getHardwareAttribute BIOSVer]|<LVL::Info>

11/23/2009 10:03:11 Serverpak|In runtime of supported args [BIOSVer]|<LVL::Info>

11/23/2009 10:03:12 Serverpak|In runtime of VMWARE args [BIOSVer]|<LVL::Info>

11/23/2009 10:03:12 Serverpak|In runtime of server_implementation args [BIOSVer]|<LVL::Info>

11/23/2009 10:03:12 Serverpak|server_implementation shared_implementation.sh BIOSVer returns (0)|<LVL::Info>

11/23/2009 10:03:12 Serverpak|VMWARE shared_implementation.sh BIOSVer returns (0)|<LVL::Info>

11/23/2009 10:03:13 Serverpak|supported api_implementation.sh BIOSVer returns (0)|<LVL::Info>

11/23/2009 10:03:13 Serverpak|supported api_implementation.sh getHardwareAttribute BIOSVer returns (0)|<LVL::Info>

11/23/2009 10:03:13 Serverpak|HSSI set_inDataFile_forKey_value /etc/opt/cisco/install/hssi_api_state_file -> BIOSVer = PhoenixTechnologiesLTD 6.00 03/26/2009|<LVL::Info>

11/23/2009 10:03:14 Serverpak|In runtime of supported args [getHardwareAttribute ObjectId]|<LVL::Info>

11/23/2009 10:03:15 Serverpak|In runtime of supported args [ObjectId]|<LVL::Info>

11/23/2009 10:03:15 Serverpak|supported api_implementation.sh ObjectId returns (0)|<LVL::Info>

11/23/2009 10:03:15 Serverpak|supported api_implementation.sh getHardwareAttribute ObjectId returns (0)|<LVL::Info>

11/23/2009 10:03:15 Serverpak|HSSI set_inDataFile_forKey_value /etc/opt/cisco/install/hssi_api_state_file -> ObjectId = VMware|<LVL::Info>

11/23/2009 10:03:17 Serverpak|In runtime of supported args [getHardwareAttribute OSVersion]|<LVL::Info>

11/23/2009 10:03:17 Serverpak|In runtime of supported args [OSVersion]|<LVL::Info>

11/23/2009 10:03:18 Serverpak|In runtime of VMWARE args [OSVersion]|<LVL::Info>

11/23/2009 10:03:18 Serverpak|In runtime of server_implementation args [OSVersion]|<LVL::Info>

11/23/2009 10:03:19 Serverpak|server_implementation shared_implementation.sh OSVersion returns (0)|<LVL::Info>

11/23/2009 10:03:19 Serverpak|VMWARE shared_implementation.sh OSVersion returns (0)|<LVL::Info>

11/23/2009 10:03:19 Serverpak|supported api_implementation.sh OSVersion returns (0)|<LVL::Info>

11/23/2009 10:03:19 Serverpak|supported api_implementation.sh getHardwareAttribute OSVersion returns (0)|<LVL::Info>

11/23/2009 10:03:19 Serverpak|HSSI set_inDataFile_forKey_value /etc/opt/cisco/install/hssi_api_state_file -> OSVersion = UCOS 4.0.0.0-16|<LVL::Info>

11/23/2009 10:03:21 Serverpak|In runtime of supported args [getHardwareAttribute SerialNumber]|<LVL::Info>

11/23/2009 10:03:21 Serverpak|In runtime of supported args [SerialNumber]|<LVL::Info>

11/23/2009 10:03:22 Serverpak|In runtime of VMWARE args [SerialNumber]|<LVL::Info>

11/23/2009 10:03:22 Serverpak|In runtime of server_implementation args [SerialNumber]|<LVL::Info>

11/23/2009 10:03:22 Serverpak|server_implementation shared_implementation.sh SerialNumber returns (0)|<LVL::Info>

11/23/2009 10:03:22 Serverpak|VMWARE shared_implementation.sh SerialNumber returns (0)|<LVL::Info>

11/23/2009 10:03:23 Serverpak|supported api_implementation.sh SerialNumber returns (0)|<LVL::Info>

11/23/2009 10:03:23 Serverpak|supported api_implementation.sh getHardwareAttribute SerialNumber returns (0)|<LVL::Info>

11/23/2009 10:03:23 Serverpak|HSSI set_inDataFile_forKey_value /etc/opt/cisco/install/hssi_api_state_file -> SerialNumber =  VMware-42 23 34 c2 be e5 2a ea-d4 78 ab a0 0b 18 e6 c1|<LVL::Info>

11/23/2009 10:03:23 ServerApiManager||Method: getHardwareAttribute args: ALL|- current mode=HSSI_Mode completed with code [0]|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) Getting Hardware info: Detecting Server Hardware - this can take several minutes|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) VMware Virtual Machine: passed detection validation|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) Vendor= VMware, Inc.|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) HWModel=VMware Virtual Machine|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) OriginalHWModel=|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) CPUCount=2|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) CPUType= Intel(R) Xeon(R) CPU           E5410  @ 2.33GHz|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) CPUSpeed=2330|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) MEMSize=2048|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) BIOSVer=PhoenixTechnologiesLTD 6.00 03/26/2009|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) ObjectId=VMware|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) OSVersion=UCOS 4.0.0.0-16|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|(CAPTURE) SerialNumber= VMware-42 23 34 c2 be e5 2a ea-d4 78 ab a0 0b 18 e6 c1|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|Initializing the hardware API|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|Initializing the history log API|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|Initialize metering|<LVL::Debug>

11/23/2009 10:03:23 upgrade_manager.sh|Copying /mnt/source/Cisco/base_scripts/progmeter to /common/download/7.1.3.20000-2/base_scripts/progmeter|<LVL::Debug>

11/23/2009 10:03:27 upgrade_manager.sh|Upgrade from 7.0.2.22900-3 allowed|<LVL::Debug>

11/23/2009 10:03:27 upgrade_manager.sh|Checking free space for the upgrade|<LVL::Info>

11/23/2009 10:03:27 upgrade_manager.sh|Checking free space for applications|<LVL::Info>

11/23/2009 10:03:28 upgrade_manager.sh|(CAPTURE)   Free space : 146377015296|<LVL::Debug>

11/23/2009 10:03:28 upgrade_manager.sh|(CAPTURE) Space needed : 6370897920|<LVL::Debug>

11/23/2009 10:03:28 upgrade_manager.sh|Free space check complete|<LVL::Info>

11/23/2009 10:03:28 ServerApiManager|In main with args -|initialize|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |<LVL::Debug>

11/23/2009 10:03:28 ServerApiManager||Method: initialize args: |- current mode=HSSI_Mode completed with code [0]|<LVL::Debug>

11/23/2009 10:03:28 ServerApiManager|In main with args -|setDetailedHardwareSpecs enable|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |<LVL::Debug>

11/23/2009 10:03:28 Serverpak|IN INITIALIZE model = VMware Virtual Machine statefile=  /etc/opt/cisco/install/hssi_api_state_file|<LVL::Info>

11/23/2009 10:03:28 Serverpak|DEBUG: Current Directory=/mnt/source/Cisco/hssi/shared/bin|<LVL::Info>

11/23/2009 10:03:30 Serverpak|In runtime of supported args [setDetailedHardwareSpecs enable]|<LVL::Info>

11/23/2009 10:03:31 Serverpak|In runtime of VMWARE args [setDetailedHardwareSpecs enable]|<LVL::Info>

11/23/2009 10:03:31 Serverpak|In runtime of server_implementation args [setDetailedHardwareSpecs enable]|<LVL::Info>

11/23/2009 10:03:31 Serverpak|DEBUG: nothing to be setup for generic implementation|<LVL::Info>

11/23/2009 10:03:32 Serverpak|server_implementation shared_implementation.sh setDetailedHardwareSpecs enable returns (0)|<LVL::Info>

11/23/2009 10:03:32 Serverpak|VMWARE shared_implementation.sh setDetailedHardwareSpecs enable returns (0)|<LVL::Info>

11/23/2009 10:03:32 Serverpak|supported api_implementation.sh setDetailedHardwareSpecs enable returns (0)|<LVL::Info>

11/23/2009 10:03:32 ServerApiManager||Method: setDetailedHardwareSpecs args: enable|- current mode=HSSI_Mode completed with code [0]|<LVL::Debug>

11/23/2009 10:03:32 upgrade_manager.sh|About to upgrade and copy source files src_dir=/mnt/source base_path=/common/download/7.1.3.20000-2|<LVL::Debug>

11/23/2009 10:03:32 upgrade_manager.sh|Copying source files to /common/rpm-archive/7.1.3.20000-2 src_dir=/mnt/source|<LVL::Info>

11/23/2009 10:17:41 upgrade_manager.sh|cm-CTIManager-1.0.0.1-0.i386.rpm failed checksum|<LVL::Error>

11/23/2009 10:17:41 upgrade_manager.sh|Cleanup mounted DVD or ISO|<LVL::Info>

11/23/2009 10:17:41 upgrade_manager.sh|Found mount point, /mnt/source, source filesystem /dev/hdc|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|Unmount /mnt/source|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|(CAPTURE)   Free space : 146377015296|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|(CAPTURE) Space needed : 6370897920|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|Ejecting DVD (/dev/hdc)|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|(CAPTURE)   Free space : 146377015296|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|(CAPTURE) Space needed : 6370897920|<LVL::Debug>

11/23/2009 10:17:41 upgrade_manager.sh|Copy source files failed|<LVL::Error>

11/23/2009 10:17:41 upgrade_install.sh|Cleaning up download...|<LVL::Info>

11/23/2009 10:17:41 upgrade_install.sh|Removing /common/download/7.1.3.20000-2|<LVL::Info>

11/23/2009 10:17:41 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>

11/23/2009 10:17:41 upgrade_install.sh|Removing /common/rpm-archive/7.1.3.20000-2|<LVL::Info>

11/23/2009 10:17:41 upgrade_install.sh|CSA Status = 0|<LVL::Debug>

11/23/2009 10:17:41 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info>

I have this problem too.
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craigneeld Thu, 11/26/2009 - 09:11

Im having a similar issue as we speak, this is my second attempt at upgrading from 7.0 to 7.1(3a). Each time it tells me that its "Installing" on both the OS Admin and CLI using, 'utils system upgrade status'  But I think we can take a four hour Installing process as a failure.. Any clues would be much appreciated.

Final lines of Install output:

Current time: 17:09

2/base_scripts/progmeter|
11/26/2009 14:13:30 upgrade_manager.sh|Upgrade from 7.0.2.20000-5 allowed|
11/26/2009 14:13:30 upgrade_manager.sh|Checking free space for the upgrade|
11/26/2009 14:13:30 upgrade_manager.sh|Checking free space for applications|
11/26/2009 14:13:30 upgrade_manager.sh|(CAPTURE)   Free space : 24290992128|
11/26/2009 14:13:30 upgrade_manager.sh|(CAPTURE) Space needed : 6370897920|
11/26/2009 14:13:30 upgrade_manager.sh|Free space check complete|
11/26/2009 14:13:31 ServerApiManager|In main with args -|initialize|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |
11/26/2009 14:13:31 ServerApiManager||Method: initialize args: |- current mode=HSSI_Mode completed with code [0]|
11/26/2009 14:13:31 ServerApiManager|In main with args -|setDetailedHardwareSpecs enable|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=HSSI_Mode |
11/26/2009 14:13:31 Serverpak|IN INITIALIZE model = VMware Virtual Machine statefile=  /etc/opt/cisco/install/hssi_api_state_file|
11/26/2009 14:13:31 Serverpak|DEBUG: Current Directory=/mnt/source/Cisco/hssi/shared/bin|
11/26/2009 14:13:33 Serverpak|In runtime of supported args [setDetailedHardwareSpecs enable]|
11/26/2009 14:13:34 Serverpak|In runtime of VMWARE args [setDetailedHardwareSpecs enable]|
11/26/2009 14:13:34 Serverpak|In runtime of server_implementation args [setDetailedHardwareSpecs enable]|
11/26/2009 14:13:34 Serverpak|DEBUG: nothing to be setup for generic implementation|
11/26/2009 14:13:34 Serverpak|server_implementation shared_implementation.sh setDetailedHardwareSpecs enable returns (0)|
11/26/2009 14:13:34 Serverpak|VMWARE shared_implementation.sh setDetailedHardwareSpecs enable returns (0)|
11/26/2009 14:13:34 Serverpak|supported api_implementation.sh setDetailedHardwareSpecs enable returns (0)|
11/26/2009 14:13:34 ServerApiManager||Method: setDetailedHardwareSpecs args: enable|- current mode=HSSI_Mode completed with code [0]|
11/26/2009 14:13:34 upgrade_manager.sh|About to upgrade and copy source files src_dir=/mnt/source base_path=/common/download/7.1.3.20000-2|
11/26/2009 14:13:34 upgrade_manager.sh|Copying source files to /common/rpm-archive/7.1.3.20000-2 src_dir=/mnt/source|

As you can see, thats almost 3 hours. Oh yes, this Linux version is much more stable....UHUM..

mackersaffiniti Thu, 11/26/2009 - 23:10

Hi Craig,

You have to be careful when going from 7.0 to 7.1 and it only seems to work in a certain way.  I just upgraded a VM Fusion 7.0 to 7.1(3a) in the following way:

Base in on 7.0(1) or something, sorry can't remember for sure.

Upgraded to 'UCSInstall_UCOS_7.0.2.20000-5.sgn.iso'

Then too

UCSInstall_UCOS_7.1.3.20000-2.sgn.iso

All good after that, Craig you know my IM so ping me on that later this evening...or I will try and drop you a call later today to explain more.

Best regards,

Mackers

craigneeld Fri, 11/27/2009 - 02:42

Hey Mackers,

    Those are the exact versions im attempting;


Current Version  7.0.2.20000-5 
Upgrade Version  7.1.3.20000-2

One thing I didnt try was disabling the I/O throttling. Attempting this now. I believe your working with VMWare on Mac, I wonder if this is the key? We have a VMWare specialist attempting to troubleshoot any failings on this side. In the meantime, CUMA is coming along beautifully.

Regards,

Craig.

mackersaffiniti Fri, 11/27/2009 - 03:17

Hi Craig,

For sure turn off the throttling and as ti is Vmware it just seems to take along time to complete in 7.X, I have done the samething on a Windows box and that worked fine.  I tried your number, but I must have it down wrong, so ping me vai mail through my website and I will drop you a line:

www.mackersoft.com   Contat Us ---> e-mail

Once we get it sorted we can report back here with the solution.

Best regards,

Mackers

Roman Rodichev Fri, 11/27/2009 - 12:07

I tried it again. Installed a fresh CUCM install of Bootable_UCSInstall_UCOS_7.0.1.11000-2.sgn.iso on an ESXi VM with 250GB thin virtual drive. I then try to upgrade to UCSInstall_UCOS_7.0.2.20000-5.sgn.iso and it fails after some time. So now I can't even upgrade to 7.0.2. I tried both with mounting the ISO and via SFTP. I get this error:

FileUCSInstall_UCOS_7.0.2.20000-5.sgn.iso
Start TimeFri Nov 27 13:01:32 CST 2009
Status
Error encountered:  errors.upgrade.system

11/27/2009 12:05:36 upgrade_get_file.sh|Starting SFTP of UCSInstall_UCOS_7.0.2.20000-5.sgn.iso|

11/27/2009 13:00:08 upgrade_get_file.sh|SFTP command complete (0)|

11/27/2009 13:00:09 upgrade_get_file.sh|Mount /common/download//UCSInstall_UCOS_7.0.2.20000-5.sgn.iso on /mnt/source|

11/27/2009 13:00:09 upgrade_get_file.sh|Download of iso file RTMTStart|

11/27/2009 13:00:09 upgrade_get_file.sh|Create md5 "/common/download/UCSInstall_UCOS_7.0.2.20000-5.sgn.iso.md5"|

11/27/2009 13:01:13 upgrade_get_file.sh|MD5(/common/download/UCSInstall_UCOS_7.0.2.20000-5.sgn.iso)= 27:f4:9d:dc:25:ee:d1:83:7a:c1:69:8d:61:5d:ae:93|

11/27/2009 13:01:13 upgrade_get_file.sh|Create md5 complete|

11/27/2009 13:01:15 upgrade_get_file.sh|Authenticate file "/common/download/7.0.2.20000-5/checksum_file.sgn"|

11/27/2009 13:01:15 upgrade_get_file.sh|File authentication complete|

11/27/2009 13:01:15 upgrade_get_file.sh| /usr/local/bin/base_scripts/copy_and_authenticate.sh /mnt/source /common/download/7.0.2.20000-5 Cisco/base_scripts/upgrade_manager.sh /common/download/7.0.2.20000-5/checksum_file|

11/27/2009 13:01:15 upgrade_get_file.sh|New Upgrade Software; returning|

11/27/2009 13:01:15 upgrade_get_file.sh|Download of iso file RTMTFinish|

11/27/2009 13:01:15 upgrade_get_file.sh|success|

11/27/2009 13:01:15 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|

.

11/27/2009 13:01:36 Killing background processes

11/27/2009 13:01:44 upgrade_install.sh|Starting Upgrade -- upgrade_install.sh|

11/27/2009 13:01:44 upgrade_install.sh|Parse argument version=7.0.2.20000-5|

11/27/2009 13:01:44 upgrade_install.sh|Parse argument dest_dir=/common/download/|

11/27/2009 13:01:44 upgrade_install.sh|Parse argument work_dir=/var/log/install|

then it copies a lot of files, until it gets to this...

11/27/2009 13:02:31 upgrade_manager.sh|Copying "././RedHat/APPRPMS/cm-ccmadmin-1.1.0.0-1.i386.rpm" to "/common/rpm-archive/7.0.2.20000-5/RPMS"|

11/27/2009 13:02:34 upgrade_manager.sh|./RedHat/APPRPMS/cm-ccmadmin-1.1.0.0-1.i386.rpm failed checksum|

11/27/2009 13:02:34 upgrade_manager.sh|Cleanup mounted DVD or ISO|

11/27/2009 13:02:34 upgrade_manager.sh|Found mount point, /mnt/source, source filesystem /common/download/UCSInstall_UCOS_7.0.2.20000-5.sgn.iso|

11/27/2009 13:02:34 upgrade_manager.sh|Unmount /mnt/source|

11/27/2009 13:02:34 upgrade_manager.sh|Remove /common/download/UCSInstall_UCOS_7.0.2.20000-5.sgn.iso|

11/27/2009 13:02:39 upgrade_manager.sh|Copy source files failed|

11/27/2009 13:02:39 upgrade_install.sh|Cleaning up download...|

11/27/2009 13:02:39 upgrade_install.sh|Removing /common/download/7.0.2.20000-5|

11/27/2009 13:02:39 upgrade_install.sh|Cleaning up rpm_archive...|

11/27/2009 13:02:39 upgrade_install.sh|Removing /common/rpm-archive/7.0.2.20000-5|

11/27/2009 13:02:39 upgrade_install.sh|CSA Status = 0|

11/27/2009 13:02:39 upgrade_install.sh|/etc/init.d/ciscosec start|

craigneeld Mon, 11/30/2009 - 02:24

Good news,

    Having gone through the install log with a fine tooth comb, I found an error regarding no NTP server configuration for the primary node. Once the NTP server had been configured the upgrade ran smoothly. See the error below:

'192.168.170.100'|
11/27/2009 13:27:12 InstallWizard|Host IP0 mask for this node '255.255.255.0'|
11/27/2009 13:27:12 InstallWizard|Gateway for this node '192.168.170.1'|
11/27/2009 13:27:12 InstallWizard|Tag LocalHostDnsPrimary not found.|
11/27/2009 13:27:12 InstallWizard|Tag LocalHostDnsSecondary not found.|
11/27/2009 13:27:12 InstallWizard|LocalHostDnsSecondary duplicate of LocalHostDnsPrimary.  Value=.|
11/27/2009 13:27:12 InstallWizard|Value LocalHostDomain not found.|
11/27/2009 13:27:12 InstallWizard|First node in the cluster 'yes'|
11/27/2009 13:27:12 InstallWizard|Internal Error, File:installWizMain.c:8605, Function: populateFromPlatformXml(), VMware primary node MUST have external NTP server(s)|
11/27/2009 13:27:12 upgrade_os.sh|System info not updated by InstallWizard on new partition (1)|
11/27/2009 13:27:12 upgrade_manager.sh|Platform upgrade failed|
11/27/2009 13:27:12 upgrade_install.sh|Cleaning up download...|
11/27/2009 13:27:12 upgrade_install.sh|Removing /common/download/7.1.3.20000-2|
11/27/2009 13:27:12 upgrade_install.sh|Cleaning up rpm_archive...|
11/27/2009 13:27:12 upgrade_install.sh|Removing /common/rpm-archive/7.1.3.20000-2|
11/27/2009 13:27:24 upgrade_install.sh|CSA Status = 0|
11/27/2009 13:27:24 upgrade_install.sh|/etc/init.d/ciscosec start|
11/27/2009 13:27:29 upgrade_install.sh|(CAPTURE) Starting ciscosec:  [  OK  ]|

balukr Thu, 03/25/2010 - 08:17

Craig,

You just saved me hours and hours of my frustration with this upgrade. Since it was in lab I didn't configure NTP server after I saw your post I checked the logs for ntp error , it was there so I configured NTP and did the upgrade it worked like a charm.. Thank you so much.

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