Call Handler setup for alternate contact

Unanswered Question
Nov 23rd, 2009

I am trying to setup an alternate contact option for a callhandler to allow callers during a greeting to press 1 and go to a support persons cell phone 9XXXXXXX after hours. I am using Unity 7.0 (2.0) and I am setting up the closed greeting and allowing users to go to 1 of 2 places --> 1 goes to the "help desk" (ext 8139 - where someone is paged). 2 goes to another extension (8140) and allows callers to enter 1-to go to a persons cell phone. The error message I get when entering in the phone number is : "Phone number does not fit the dialing rules or your dialing permissions" - Where do I look to set this up?


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j.mccartney Mon, 11/23/2009 - 14:50

Hi Paul,

Thanks for responding, I did check that before posting my issue, that is why i'm not sure what rules/permissions its look for. I'm still looking at my confiigurations.

Thanks again.


j.mccartney Mon, 11/23/2009 - 15:26

Paul - it was the restriction table for the "default subscribers" class of service not the restriction table under call management that was causing my issue. It works now. Had to add 9???????* to the subscriber restriction table. Thanks again.



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