CME 7.1 - Configuring Busy trigger after one call?

Answered Question
Nov 24th, 2009
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Guys,


I have a site that is using CME 7.1 with 7961 phones, and wishes to play a busy tone to the caller when they are on a call. I have configured the following lines in the ephone template that I have assigned to all phones:


max-calls-per-button 1

busy-trigger-per-button 1


This is working on the phones that are configured as octo-lines, but not on those that are configured as dual-lines.


I'd rather not configure all of the phones as octo-lines as I would be wasting unecessary DNs. Does anyone know how I could configure a busy tone, or if this is even possible on a phone configured with a dual-line?


Thanks in advance.

Phil

Correct Answer by Rob Huffman about 7 years 8 months ago

Hi there,


Because the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;


The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.


Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 103

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit



Hope this helps!

Rob

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Correct Answer
Rob Huffman Tue, 11/24/2009 - 02:41
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Hi there,


Because the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;


The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.


Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 103

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit



Hope this helps!

Rob

stowellp Tue, 11/24/2009 - 04:22
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Thanks Rob, it worked a treat!

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