- Bronze, 100 points or more
I have a site that is using CME 7.1 with 7961 phones, and wishes to play a busy tone to the caller when they are on a call. I have configured the following lines in the ephone template that I have assigned to all phones:
This is working on the phones that are configured as octo-lines, but not on those that are configured as dual-lines.
I'd rather not configure all of the phones as octo-lines as I would be wasting unecessary DNs. Does anyone know how I could configure a busy tone, or if this is even possible on a phone configured with a dual-line?
Thanks in advance.
Because the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;
The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 103
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Hope this helps!