CUE Auto Attendant Limit?

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Nov 24th, 2009
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So we have a client that is looking at using the AIM-CUE in a 3825 SRST router at a remote location.  They want to use it for the Auto Attendant feature, basically to direct a main number to an Auto Attendant.  That part is fairly easy to understand. They do have Unity Connection at the main site, but would prefer to use the AIM-CUE at the remote site.


The question that came up today is how many simultaneous calls can the AIM-CUE support?  The AIM-CUE comes with 6 ports, so can 6 simultaneous inbound calls be handled by the AIM-CUE (assuming no VM setup)?  If 6 simultaneous calls is the limit, what happens to the 7th call?  Can it be sent to an operator default number?


Thanks for the assistance.


Ron

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Jaime Valencia Tue, 11/24/2009 - 12:41
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The number of ports is the max # of calls the CUE can handle, whether they're AA, to leave VM, to retrieve VM, etc.


HTH


java


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rcallison Tue, 11/24/2009 - 13:00
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That answers the question about number of inbound calls the Auto Attendant can support.


Now, what would happen to the 7th call if 6 calls are the max supported and they were currently being handled by the AIM-CUE?  Would you get a fast busy, some other outcome?


Ron

anhqnguy Fri, 04/09/2010 - 00:16
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Hi Expert,



I'm in the same situation with CUE 7.1 network module with max of 24 ports/ session. But actually, it needs support an E1 line (30 concurent calls) :-(.


Is there any way to configure 25th and above call forwarded to an ext no.?


Highly appreciate your support.


Thanks & regards,

Quan.

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