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CUE Auto Attendant Limit?

rcallison
Level 1
Level 1

So we have a client that is looking at using the AIM-CUE in a 3825 SRST router at a remote location.  They want to use it for the Auto Attendant feature, basically to direct a main number to an Auto Attendant.  That part is fairly easy to understand. They do have Unity Connection at the main site, but would prefer to use the AIM-CUE at the remote site.

The question that came up today is how many simultaneous calls can the AIM-CUE support?  The AIM-CUE comes with 6 ports, so can 6 simultaneous inbound calls be handled by the AIM-CUE (assuming no VM setup)?  If 6 simultaneous calls is the limit, what happens to the 7th call?  Can it be sent to an operator default number?

Thanks for the assistance.

Ron

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

The number of ports is the max # of calls the CUE can handle, whether they're AA, to leave VM, to retrieve VM, etc.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

That answers the question about number of inbound calls the Auto Attendant can support.

Now, what would happen to the 7th call if 6 calls are the max supported and they were currently being handled by the AIM-CUE?  Would you get a fast busy, some other outcome?

Ron

You get busy as no ports are available to take the call

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hi Expert,

I'm in the same situation with CUE 7.1 network module with max of 24 ports/ session. But actually, it needs support an E1 line (30 concurent calls) :-(.

Is there any way to configure 25th and above call forwarded to an ext no.?

Highly appreciate your support.

Thanks & regards,

Quan.

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