CCM Upgrade

Unanswered Question
Nov 25th, 2009
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I want to upgrade CCM 6.1.3 to CCM 7.1.3 but I don't know the exact part number for it. Does anybody know this? Is there any other thing needed for this upgrade. I need clarifications

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Chris Deren Wed, 11/25/2009 - 13:22
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Assuming you have valid UCSS support contract you can do this via PUT tool www.cisco.com/go/upgrade and request the upgrade media there.


HTH,


Chris

Sushil Kumar Katre Thu, 11/26/2009 - 20:24
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Hi,


As Chris stated if you have UCSS you order the upgrade through PUT at no additional cost.


However if your CUCM is not covered under UCSS then you'll have to pay for the upgrade.


The Part Numbers depends on the MCS server model you have. If you have 7835 for example the part nnumbr will be -


CM7.1-U-K9-7835= SW Upgrade to CM 7.1 - 7835


-> Sushil

vivkalra Thu, 11/26/2009 - 21:48
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Hi


If you are not able to order the upgrade through the PUT tool


<http://www.cisco.com/upgrade>


You can You can contact Customer Service through 1 of the following ways.


PHONE : 1-800-553-6387


Email : [email protected] , subject line put in "Missing CD/DVD Request".


Customer service will need as much of the following information you can provide.


1. Reason for Request


2. SO#


3. SAS/SASU (or any other Software Contract #)


HTH

Vivek

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