Sushil Kumar Katre Thu, 11/26/2009 - 20:24

Hi,

As Chris stated if you have UCSS you order the upgrade through PUT at no additional cost.

However if your CUCM is not covered under UCSS then you'll have to pay for the upgrade.

The Part Numbers depends on the MCS server model you have. If you have 7835 for example the part nnumbr will be -

CM7.1-U-K9-7835= SW Upgrade to CM 7.1 - 7835

-> Sushil

vivkalra Thu, 11/26/2009 - 21:48

Hi

If you are not able to order the upgrade through the PUT tool

<http://www.cisco.com/upgrade>

You can You can contact Customer Service through 1 of the following ways.

PHONE : 1-800-553-6387

Email : cs-support@cisco.com , subject line put in "Missing CD/DVD Request".

Customer service will need as much of the following information you can provide.

1. Reason for Request

2. SO#

3. SAS/SASU (or any other Software Contract #)

HTH

Vivek

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