Call External number from ICM script

Unanswered Question
Nov 25th, 2009


I have a question.

i'm using Script Editor .

I don't know how call a external number from an ICM Script.

I have ccm 4.3.1, ICM 7.1.5

anyone can help me ????

thank you very much


I have this problem too.
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Chris Deren Wed, 11/25/2009 - 13:05

Instead of hard coding the external number in dynamic label step in ICM script I prefer using a cti route point or cti port extension reference that is set to call forward all to the desired destination, this way if you have remote locations you can control which GW the call originates from by using appropriate CSS on that device.



fabio.zanotti Thu, 11/26/2009 - 00:05


thank you for your answer.

you were very helpful.

I tried both solutions, both works fine but i prefer the second one (with route point defined on CCM)

bye bye


Chris Deren Thu, 11/26/2009 - 07:19

Excellent, please remember to rate all helpful posts so other can find it more useful.



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