Topology Services with Windows Vista (x32) Client

Norberto Salgado · ‎11-25-2009

Hi,

we've client using windows vista, that it's unable to access to Topology Services (LMS3.1)

He is using Java version 6u5.

But he is still getting the error:

JRE Version:1.6.0_05

ERROR ClientUICache: Image not found(1), fileName = fatalerror_32.gif

"Probable cause": Mismatch in Java Runtime Version".

Thank you.

Best regards,

Joe Clarke · ‎11-25-2009

Make sure that JVM 1.6.0_5 is the only JVM installed, and that this was done using the installer from the LMS server. Then try clearing the Java Plug-in cache on the client. Then try to connect again.

Norberto Salgado · ‎12-03-2009

After the procedure the client was still unable to access to the Topology Services. He will use a VM with Windows XP as workaround.

Thank you.

Best regards,