Question : MWI not working but can retreive voicemail on phone

Kayode Alabi · ‎11-25-2009

Hi guys

,

I am installing Unity 5.0 with Failover. I can leave a voicemail but the MWI does not come on but I can retreive voice messages.

Any suggestions on the cause and how to resolve it?

Thanks in advance

Jonathan Schulenberg · ‎11-25-2009

Check to make sure that the MWI numbers are in the CSS of the VM ports.

Bradford Magnani · ‎11-25-2009

You also can open the Port Status Monitor in Integration Tools in the Tools Depot and make sure that the MWI is actually being dialed out. You can accomplish this by selecting Settings>Real Time View in Port Status Monitor.

Hope that helps,

Brad

okoye.stephen · ‎11-25-2009

Thanks guys,

I have checked, the MWI is in the same CSS with the VM ports.

Brad, will try what you said.

Thanks again