I have a problem in North America. There is a provider that can map names to mobile numbers, so a name is displayed for all mobile calls. That's a nice service that I haven't been in contact with in Europe. Now there is a problem with the name that is displayed on the phone. I can see the 'display name' coming in just fine on the voice gateway in the ISDN traces. However.
1/ When the call arrives on an IP phone the first charachter of the name has dissappeared. So 'John Doe' becomes 'ohn Doe'. This happens for all external mobile calls displayed on ip phones. However.
2./ When the call arrives on an IP communicator the previous example name 'John Doe' becomes ' John Doe'. A little square pops up.
Since the error appeared on 2 types of phones I don't think it's related to a bug in the firmware. I'm thinking about character-encoding schemes. Maybe a callmanager parameter can change this behaviour in a way that would be helpful?
CUCM version: 6.1(3)