No users showing up in CUPS System Topology after CUCM Integration

Answered Question
Nov 25th, 2009
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Running CUCM 7.0(3) and CUPS 7.0(2)

I completed integration of Presence Server and CUCM but can't get the users to show up in the System Topology on CUPS.

My steps:


Configured phones to "Allow Control of Device from CTI"

Added users to CTI-enabled user group

Configured presence service param to allow subscription

Configured SIP trunk


Started sync service

Configured SIP trunk

I can see the CUPS server node in the System Topology page and there is a green check mark. All the CUCM users were automatically imported to CUPS but none of them are showing up in the CUPS node on the System Topology page. How do I add users to the node?

Correct Answer by htluo about 7 years 8 months ago

You should go to CUCM Admin > System > Licensing > Capability Assignments.



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Overall Rating: 5 (1 ratings)
Michael Murray Wed, 11/25/2009 - 12:26
User Badges:

From "CUCM Publisher Status" on CUPS server

Publisher Reachability (pingable) - Reachable

Publisher Connectivity (via AXL) - Connected

Publisher Security Login (IPSec) - Successful

Publisher Version -


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