in IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Unanswered Question
Nov 25th, 2009

Hi all,

we are using IPCC express 5.0 with high availability and call manager 6.0.

Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.

when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.

i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.

as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.

so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.

please find the attachment for your reference..

please anybody can help me in this..

thanks in advance..

I have this problem too.
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