in IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Unanswered Question
Nov 25th, 2009
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Hi all,

we are using IPCC express 5.0 with high availability and call manager 6.0.

Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.

when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.

i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.

as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.

so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.

please find the attachment for your reference..

please anybody can help me in this..

thanks in advance..

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