Iam new to UCCX, i have to configure CSQ1 to CSQ5 (five queues) in such a way that each queue will have 3 or 4 agents in it.some agent will be common to some CSQ.Earlier i thought it is not possible, after some help i came to know that i can do it by creating mulitple skill based queues.
I put the common agents in an Skill group and rest of them in their own skill group, but now after adding multiple skills to a CSQ iam not able to see any resources in that CSQ.
In a CSQ if i have one skill group i can see its resources
but if i add an more than one Skill group in an CSQ i cannot see any resources in it.
Where i was wrong.
Can i achieve it using Resource group?