- Silver, 250 points or more
Got a bit of an unusual one with one of my Unity servers. Got a call from Local IT that VM was not beign delivered, checked it out and all VM were still in MTA folder, tried to reset the MTA service but didnt make any difference, Tried to run Wizard but it could not see any mailstore so would not run. Checked the services and noticed a few of them that login with the message store login had stopped, tried to restart them but they kept failing, after some investigation the issue to the event errors I was getting suggested reboot or registry key changes, settled for the reboot. After reboot Unity would not start at all, I tried to then login to the Unity using the message store account and could not get in. So got our AD guys to confirm the password and reset it. Logged back in as the install account and I reset the services again and they still didnt work, so re applied the login details to the message store services and viola, all the VM in the MTA folder, so it would appear the message store password had either been changed or corrupted. Confirmation that the VM was being delivered to the mailbox was recieved but I still had a niggle all was not correct.
Ran the PW in report mode and it kept crashing (creating a Dr Watson) when it scanned the message store account permissions, previous to this when I got to the mailstore option it could not see it. I then tried to run it in normal mode but it stops before I get to the third screen saying that the install account (the one we have always used to run PW) could not find the mailstore, please correct this issue and run it again. I also tried the message store wizard which will not run either.
I checked the SQL database and the mailstore is there, the VM is being delivered to the mailbox when recieved so why cant the PW see the mailstore. COuld the PW be corrupt. Has anyone seen this sort of thing
Sorry about the length just want to give an udnerstanding of how I came about this.