CallManager 4.1 - Menu based answering service

Answered Question

Hi,


Is it possible to set up an answering service on CM 4.1(3), that are menu based?

I.E Customer calls and get an answering machine that states: "Dial one for sales, Dial 2 for technical support.." etc


If not, what is needed to get this feature?


Best regards

Ole Vik

Correct Answer by Jaime Valencia about 7 years 8 months ago

Most commonly this is done by simply using Unity, CUC or CUE


CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Fri, 11/27/2009 - 06:06
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Most commonly this is done by simply using Unity, CUC or CUE


CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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