Unity 4.0 - Users can pickup vmail but cannot change greeting

michael.taylor · ‎11-27-2009

Good Day,

Having input their Pin Number users hear msg "Voicemail server is offline"; however, they can pickup vmail OK. Have re-run permissions wizard; resynchronised MWI and recreated Unity Profile. User's MWI is not being illuminated and no email notifications are forthcoming. User only wishes to change greeting and believes that the problem impacts multiple users; unfortunately, he colleagues could notrecall their PIn Numbers.

Next steps would be appreciated.

Thank you in anticipation. Answers will not be deemed correct until they have been applied to fix the issue.

Tray Stoutmeyer · ‎11-28-2009

You are in UMR mode. This means that your Unity is having difficulty talking to your partner mail server and thinks it is offline. Either that or it IS offline. Look at your applicaiton logs in the event viewer on Unity and see if you see any errors pertaining to this. If so, you may want to re-run Message Store Configuration Wizard from Add/Remove Programs on Unity and see if that fixes up your issue. This is assuming your partner Exchange server isn't having an issue.

Thanks!

Tray