Hold doesn't work with calls via Gatekeepr

Unanswered Question
Nov 27th, 2009


I have a CME and CM via a gatekeeper.

Both can call each other via gatekeepr or PSTN.

If PSTN call was initiated first, I can still make another call via GK while put PSTN call on-hold.

But, if call via GK was established first, can't put the call on hold to mak/answer new call.

This only happen with phones on CM.

Any idea?


I have this problem too.
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Brandon Buffin Mon, 11/30/2009 - 06:42

In CUCM admin, on the trunk to the gatekeeper, check "Media Termination Point required" and make sure there is an MTP in a Media Resource Group available to this trunk.

Hope this helps.


smallrain_2 Mon, 11/30/2009 - 13:13

Hi Brandon,

Box was checked because the instruction I used suggested as well.

Just out of curiosity, I did unchecked and now it works fine.

Not sure what is going on.

I have CUCM 7 and CME 7.



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