Hold doesn't work with calls via Gatekeepr

smallrain_2 · ‎11-27-2009

Hi,

I have a CME and CM via a gatekeeper.

Both can call each other via gatekeepr or PSTN.

If PSTN call was initiated first, I can still make another call via GK while put PSTN call on-hold.

But, if call via GK was established first, can't put the call on hold to mak/answer new call.

This only happen with phones on CM.

Any idea?

Thanks,

Brandon Buffin · ‎11-30-2009

In CUCM admin, on the trunk to the gatekeeper, check "Media Termination Point required" and make sure there is an MTP in a Media Resource Group available to this trunk.

Hope this helps.

Brandon

smallrain_2 · ‎11-30-2009

Hi Brandon,

Box was checked because the instruction I used suggested as well.

Just out of curiosity, I did unchecked and now it works fine.

Not sure what is going on.

I have CUCM 7 and CME 7.

Thanks,