11-28-2009 05:57 AM - edited 03-18-2019 10:51 AM
Hello,
I am trying to retrieve a parked call on an SCCP ANL phone off an EVM-HD-8FXS (or a VIC2-2FXS for that matter). I park a call using a 7962G, take the analog phone off hook, dial the park-slot number, dead air. I try to press the hookflash, no go. I hang up - phone rings back with parked call. Is this normal behavior?
Previous system for this user was a Norstar so they're a bit confused by this behavior. Is there any way to get to the parked call without having to hang up?
11-28-2009 05:35 PM
Hi,
Please enable fac under the telephony-service as -
CME#conf t
Enter configuration commands, one per line. End with CNTL/Z.
CME(config)#telephony-service
CME(config-telephony)#fac standard
fac standard is set!
CME(config-telephony)#exit
CME(config)#exit
CME#show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
trnsfvm *6
dpark-retrieval *0
CME#
CME#
Now try to retrieve the call by entering **6 and then dial the park slot number.
HTH.
11-28-2009 11:43 PM
But, **6 is to park, not to retrieve.
To retrieve, dialing the park slot like the OP does, should be enough.
Likely, he has thta working from IP phones.
11-29-2009 02:15 AM
Check - http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.html - Table 6
SCCP controlled FXS ports use Supplimentary Services features, which work in the following manner.
To park a call for SCCP controlled FXS ports, users preses hookflash and dials the call-park slot number configured on Call Control system(in this case - CME).
To retrieve a call parked on a park slot - **6
--
Udit
11-29-2009 08:22 AM
So I had mixed up the two functions and I thank you for the correction.
12-12-2009 08:59 AM
Hi,
I have found the solution - my FACs were correctly enabled but you need to use the dpark-retrieval code (*0 in your case) to retrieve the call. If you try to pickup the call by dialing the Park-Slot number directly or using the park FAC then dialing the Park-Slot number, the CME will seize the FXS line and you will need to shut-no-shut the voice port.
Here's what I tested recently (keep in mind that my ANL ports are SCCP-controlled):
Situation 1:
- Parked external call using 79xx phone, park-slot assigned is 4701
- Took ANL phone off-hook, dialed 4701, heard 2 clicks, no audio, call still parked according to Park-Slot BLF
- Hung up ANL phone (hookflash does not work), no ringback, Park-Slot BLF goes out
- Took ANL phone off-hook again, was connected to parked call
- Line seized (cannot obtain dialtone either from flash, on-hook or other method), have to shut-no shut voice-port
Situation 2:
- Parked external call using 79xx phone, park-slot assigned is 4701
- Took ANL phone off-hook, dialed park FAC + 4701, heard 2 clicks, no audio, call still parked according to Park-Slot BLF
- Hung up ANL phone (hookflash does not work), no ringback, Park-Slot BLF goes out
- Took ANL phone off-hook again, was connected to parked call
- Line seized (cannot obtain dialtone either from flash, on-hook or other method), have to shut-no shut voice-port
Situation 3:
- Parked external call using 79xx phone, park-slot assigned is 4701
- Took ANL phone off-hook, dialed dpark-retrieve FAC then 4701, call connected and Park-Slot BLF goes out
- Hung up ANL phone, call disconnected normally
- Took ANL phone off-hook, dialtone.
Weird, isn't it?
12-12-2009 09:05 AM
- Line seized (cannot obtain dialtone either from flash, on-hook or other method), have to shut-no shut voice-port
Weird, isn't it?
Seems a typical "lack of testing" bug, of the kind that is very difficult to have cisco acknowledge and fix.
10-05-2010 08:09 PM
Hi JS,
Were you able to solve this issue? I am having the same problem with CME 7.1 and SCCP controlled ports on VG204.
BR
Boris
01-08-2012 09:29 AM
Very very late reply - but I "fixed" this by migrating my first customer to SCCP phones, and my 2nd customer by migrating to CUCM
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