An early seasons greetings to you all
I'm after some advice which is probably very straightforward, but I just can't get my head around it. The story unfold thus...Basically I want to create a hunt group, let's say, for a support team with 3 members and longest idle as the distribution algorithm. Setting up the hunt group in CUCM is no problem, actually pretty easy to be honest. However, my problems start when it comes to the end of the 'hunt'.....
I want it to forward onto a group voice mail that anyone in the team can access, rather than go into a personal voice mail account. I'm using Unity Cx 7.x as well. Each of the support members has their own personal v/m account. My question here today is, how do I set this up? Do I need to create an 'Support' user as it were in CUCM and import that into Unity, then in the line group use that extension in the 'Forward when busy/no answer'? Or is there an easier way to do it? Perhaps an alternate greeting of some sort in Unity???
Your help and advice is much appreciated. This may be bugging someone else out there too, so hopefully more than just one will benefit from your knowledge.