Call forward DN to Unity Call Handler

Answered Question
Nov 29th, 2009
User Badges:

We are fairly new to CCM (6.1.2) and Unity (5.0) and we are currently working on deploying 120 7942/7962 phones. In working on the call flow, I'm unable to route a DN to a specific Call Handler which I've configured. Instead, it routes directly to the default Opening Greeting. Below is a basic description of the configuration.


Translation Pattern (2607) for Incoming DID - Transform Mask (7813)


Department Call Handler (7813) -> Standard Greeting -> Send Caller To Regular Hours Call Handler

                                              -> Closed Greeting -> Send Caller To Closed Call Handler


Regular Hours Call Handler

     Transfer (Standard & Alternate) to DN (8350)


Closed Call Handler

     Greeting


Dept No Answer Call Handler (7828)

     Greeting


The Call Forward settings for the DN (8350) are configured for the Dept No Answer Call Handler (7828). However, it routes to the Opening Greeting instead of this Call Handler. I can call 7828 from another DN and it plays the correct greeting. Thanks for your assistance.

Correct Answer by Paul Reck about 7 years 7 months ago

Hi there,


sounds like you might resolve this with the Unity call routing rules.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag030e.html#wp1047784http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg100d.html


create a Forwarded Calls route from 7828 that to goes to the Dept No Answer Call Handler.


Paul

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Paul Reck Sun, 11/29/2009 - 14:53
User Badges:
  • Silver, 250 points or more

Hi there,


sounds like you might resolve this with the Unity call routing rules.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag030e.html#wp1047784http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg100d.html


create a Forwarded Calls route from 7828 that to goes to the Dept No Answer Call Handler.


Paul

cowetacoit Sun, 11/29/2009 - 21:05
User Badges:

Thanks Paul! I've never noticed the Fowarded Calls setting in Unity within Call Routing. I was able to get this working correctly within a few minutes, thanks again!

Actions

This Discussion