11-30-2009 06:29 AM - edited 03-14-2019 04:55 AM
I use CCX for contact center. I would like to record the conversation between agents and the callers.
I use server based recording and I can listen the recorded conversation by Supervisor Record Viewer.
I also can save the recorded conversation by Supervisor Record Viewer but one-by-one.
Could anyone suggest me how I can convert the raw files (saved by VoIP Monitor) into wav files simultaneously?
I know that the Supervisor Record Viewer is not intended to archive conversations, but I have read somewhere that is there any possibility to archive the recorded conversations automatically. Unfortunately I did not find how.
Thanks,
Laszlo
Solved! Go to Solution.
11-30-2009 07:20 AM
This has been covered on the forum before; however, I'll get you started so you know what you're searching for.
This is done in two parts:
11-30-2009 07:20 AM
This has been covered on the forum before; however, I'll get you started so you know what you're searching for.
This is done in two parts:
11-30-2009 07:57 AM
Thank you for the fast help.
I have found the converter program:
C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe
This is what I looked for. It is working.
Thanks,
Laszlo
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