UCCX - Music on Hold when not queued?

Answered Question
Nov 30th, 2009

Hello all,


I have a script that uses the "upload prompt" step. Some of the prompts it uploads are large and take a bit of time. Is it possible to play a wav whilst this transfer is going on?


Thanks,

Correct Answer by Jonathan Schulenberg about 7 years 2 months ago

I would suggest not putting "Music on Hold" in your thread subject then.


The answer is no unless you're real good with Java. You could create a seperate MoH stream on UCM, create a seperate set of CTI Ports for this application, and set these ports to that other stream; however, that may not be desirable depending on your environment. It certainly isn't very scalable.

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Jonathan Schulenberg Mon, 11/30/2009 - 09:07

Sure. Put the caller on hold before you reach the Upload Prompt step.


Recording

--Successful

----Hold

----Upload Prompt

----Unhold

csg-admin Mon, 11/30/2009 - 10:24

Thankyou but the wav file I want to play is not the MOH file associated with the CTI ports, in otherwords when the caller goes on hold whilst uploading, I want to play a file from the prompts repository.


Is this possible?

Correct Answer
Jonathan Schulenberg Mon, 11/30/2009 - 10:31

I would suggest not putting "Music on Hold" in your thread subject then.


The answer is no unless you're real good with Java. You could create a seperate MoH stream on UCM, create a seperate set of CTI Ports for this application, and set these ports to that other stream; however, that may not be desirable depending on your environment. It certainly isn't very scalable.

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