I have a question regarding uccx feature.
Our customer would like to implement an IVR with the following criteria:
A PSTN phone calls my customer at number 999 which is a CTI_RP for IVR.
The IVR begins and asked the caller to press an "office code" in order to reach an external PSTN phone. So if the caller enters the DTMF "55" for instance, he's redirected to a PSTN number "YYYYYYYY". If he enters the DTMF "44", he's redirected to a PSTN number "XXXXXXXX" and so on and so on...
My question is: Is there a way to set the value "PSTN number" depending of the DTMF entered bay the caller ? For my customer I need 200 different location (external number) ?
Is it possible to have this kind of behaviour ? What's the design ?
Oops, my bad. This should have said:
"/office_root/office[code=" + YOURVARIABLE + "]/redirect"
If YOURVARIABLE is within the quotes, it will be passed as a part of the literal string. You need to concatinate the string, variable, and the rest of the string together.